Agentic Projects

Agentic Projects

Selected

Selected

RICHARD BULL, Ph.D., M.B.A., P.M.P. · RICHARDBULLPHD.COM
AGENT ECOSYSTEM
Production-deployed AI agents spanning enterprise customer experience, field engineering support services, networking intelligence, and personal operations — built, shipped, and enabled at scale.
7
Active Agents
$9M+
ARR Retained
$72.4M+
Revenue Influenced
58+
Field Professionals Enabled
LaunchedHigh readinessDiscovery / PlanningGuardrail
01ORCHESTRATION HUB1 agent
HUBORCHESTRATION
LAUNCHED
DAILY MORNING BRIEF
All-agent convergence · Scheduled 6am · Graceful degradation · Priority triage · Telegram push for hot items
All agent outputs unified → prioritized checklist + Telegram push · Sub-agent fail → brief still fires
Scheduled · 6am·Review only·HUBTelegramVoice
Inputs

All agent outputs, Google Calendar, Gmail signals, news feeds, market context, priority drift patterns from prior week

Outputs

Morning digest email, prioritized daily checklist, Telegram push for hot items, voice briefing summary

Persistent Memory

Agent state log, acted-item history, calendar context, user preference profiles, priority weight adjustments

Feedback Loop

Priority accuracy vs acted items → refine weighting model; track topic drift week-over-week

🔒No autonomous action. Brief is summary + prioritization only — no agent in this stack takes action without explicit human approval at the relevant layer.
🔒Data source staleness flag. If any sub-agent input exceeds freshness threshold, brief surfaces warning before surfacing that output.
02CAREER INTELLIGENCE1 agent
CAREERNETWORKING
HIGH READINESS
NETWORKING & EVENT OUTREACH
Warm notes · Event intel · Executive conversation prep · Conference presence · Relationship context mapping
Outreach drafts + target contact lists + exec question bank builds over time · Response-rate optimized per audience type
Person / Event identified·Always — social nuance required·Day-before pushEvent packet
Inputs

Person bio, company context, relationship strength, event URL, calendar context, positioning doc, prior outreach log, LinkedIn export

Outputs

LinkedIn note draft, email draft, follow-up cadence plan, target contact list, talk tracks, exec question set per audience type

Persistent Memory

Outreach history, response rates by message type, relationship map, event learnings, question bank by exec archetype

Feedback Loop

Response rates + which exec questions opened dialogue → continuously refine personal outreach playbooks

🔒Volume throttle. Agent flags and pauses if outreach volume exceeds defined weekly limit — prevents platform risk and protects relationship quality.
🔒Human approval on all sends. No message dispatched without explicit review — social nuance requires human judgment on tone and timing.
03ENTERPRISE AI — SUPPORT SERVICESCX · FIELD ENGINEERING · POST-SALES4 agents · Production deployed
ENTERPRISE CXRISK
LAUNCHED
ACCOUNT RISK & RECOVERY
Multi-source signal synthesis across support, engagement, and commercial layers · Proactive intervention prescription before risk becomes visible in dashboards
$9M ARR RETAINED · 91% ESCALATION QUEUE REDUCTION IN 20 DAYS · 7 CRITICAL ACCOUNTS RECOVERED
Scheduled + signal threshold·Manager sign-off before escalation·SalesforceGainsightJira
How it works

Continuously ingests signals across support, adoption, engagement, and commercial layers. When composite risk score crosses threshold, generates prescriptive intervention plan — not just a flag, a specific recommended action mapped to the account's lifecycle stage.

Outputs

Composite risk score with signal breakdown, specific accelerator or activity prescription, auto-updated Service Delivery Plan, escalation register with urgency ranking

Persistent Memory

Account health baselines per lifecycle stage, prior intervention outcomes and conversion rates, signal threshold calibration log, at-risk account history

Feedback Loop

Accounts recovered vs churned after each intervention type → refine signal weighting model and threshold sensitivity per vertical

DATA SOURCES
Salesforce OpportunitiesGainsight HealthJira / Support CasesConfluence KBMS DynamicsSlack · Team SignalsAccount SharePointInternal Context Library
🔒Manager gate on escalation. Agent generates escalation brief; human manager must approve before any customer-facing action is triggered — no automated outreach to customer stakeholders.
🔒Conflict of signal flag. When Salesforce opportunity data and Gainsight health score are directionally inconsistent, agent surfaces discrepancy rather than resolving silently — human reconciliation required.
ENTERPRISE CXPREP
LAUNCHED
TOUCHPOINT INTELLIGENCE
Pre-call agenda synthesis from live account signals · Action item continuity · Adoption change callouts · Meeting context aggregated 24hrs prior
DEPLOYED ACROSS 74 ENTERPRISE ACCOUNTS · 98% PROGRAM SUCCESS RATE · 95.6% TEAM RETENTION
24hr before each touchpoint·IC / TAM reviews + approves·SalesforceConfluenceJira
How it works

24 hours before each scheduled touchpoint, agent aggregates signals across all connected sources to generate a prioritized agenda draft reflecting what has actually happened since the last call — not what the field engineer remembered to type in.

Outputs

Structured prioritized agenda with signal rationale, unresolved action item rollup, adoption change callouts, recommended discussion topics with supporting context from account knowledge repo

Persistent Memory

Action item completion history, meeting pattern per account, prior commitments log, topic recurrence tracking, open case continuity across calls

Feedback Loop

Agenda accuracy vs actual discussion coverage tracked post-call → improve signal-to-agenda prioritization and reduce noise topics

DATA SOURCES
Salesforce CRMJira Open CasesConfluence Meeting NotesAccount SharePointMS Dynamics ActivityInternal WikiSlack · Team Channel
🔒No agenda auto-send. Agent delivers draft to IC — customer never receives an agent-generated agenda without IC review, editing, and deliberate dispatch.
🔒Stale data flag. If any source data exceeds freshness threshold, agenda item is flagged and IC is prompted to verify before relying on it.
ENTERPRISE CXEARLY WARNINGDEPLOYED
LAUNCHED
LIVE SENTIMENT & TRUST SIGNAL
Real-time transcript analysis gauging client trust degradation before it surfaces in CSAT, NPS, or dashboard indicators — flags conversation components for early warning risk assessment
TRUST DEGRADATION DETECTED 2–4 WEEKS AHEAD OF DASHBOARD INDICATORS · DEPLOYED TEAMS + ZOOM · COMPETITOR SIGNALS FLAGGED LIVE
During + after conversations·IC proactive rec · Manager early warning·Teams/ZoomGainsightSlack
How it works

Parses live and post-call transcripts for language patterns that precede trust degradation — frustration signaling, hedged language, decreasing engagement reciprocity, competitor references, commitment resistance. Outputs split by audience.

Outputs — IC Layer

Proactive recommendations to shift narrative: reframe suggestion, value proof point to surface, accelerator to prescribe, open question to rebuild engagement — delivered before next scheduled touchpoint

Outputs — Manager Layer

Early warning risk flag with conversation components cited, trust degradation trajectory, recommended manager action (observe / support IC / join next call / escalate), and confidence level

Feedback Loop

Which prescriptions triggered by sentiment converted to customer actions → improve recommendation quality and threshold calibration

Persistent Memory

Sentiment history per account, trust trajectory baseline, language pattern library for risk signals, competitor mention log, prior prescription outcomes

DATA SOURCES
Teams / Zoom TranscriptsGainsight Health ScoreSalesforce Activity LogNPS / CSAT FeedsSlack · IC ↔ Manager ChannelPrior Sentiment BaselineAccount SharePoint
🔒Confidence threshold gate. Agent only surfaces early warning to manager layer when confidence exceeds defined threshold — low-confidence signals route to IC only, preventing false manager escalations.
🔒No transcript surfacing to customer. Raw transcript content and sentiment analysis are strictly internal — agent never references or exposes transcript data in any customer-facing output.
ENTERPRISE CXRAG
LAUNCHED
ARC — KNOWLEDGE SURFACE
RAG-enabled retrieval across enterprise sources · Peer delivery pattern matching · Reduces cognitive load for field professionals · Globally deployed
DEPLOYED TO 58 FIELD PROFESSIONALS · 72% FASTER TIME-TO-RESOLUTION · 7 DELIVERY FRAMEWORKS SHIPPED
Workflow-embedded · On demand·Output quality review·ConfluenceSharePointSlack
How it works

When a field professional is preparing a touchpoint or responding to an issue, ARC retrieves the most relevant internal resources, prior case resolutions, and peer delivery patterns — eliminating context-switching across disconnected enterprise systems.

Outputs

Ranked relevant resources with source citations, peer delivery approaches for analogous scenarios, prior case resolution patterns, accelerator recommendations mapped to current lifecycle stage

Persistent Memory

Query pattern library, highest-utilized resources by scenario type, retrieval quality ratings from IC feedback, feature release versioning, document freshness tracking

Feedback Loop

Resource utilization and IC outcome ratings → refine retrieval ranking model and surface higher-signal content earlier; low-rated retrievals flagged for content gap review

DATA SOURCES
Internal Context LibraryConfluence KBCompany WikiJira Case HistoryAccount SharePointSlack · Team ConversationsSalesforce KnowledgeMS Dynamics Docs
🔒Permission-scoped retrieval. Agent only surfaces content the requesting user is already authorized to access — no cross-account data leakage regardless of semantic similarity in the query.
🔒Hallucination guard. All retrieved content is grounded in source documents with citation required — agent cannot generate content not present in connected knowledge sources.
04PERSONAL1 agent
PERSONALIOTDISCOVERY
DISCOVERY / PLANNING
CHICKEN TRACKER
Discovery / Planning · ESP32 microcontroller architecture · Distributed sensor array · IoT-to-intelligence pipeline design · Multi-environment monitoring
ESP32 ARCHITECTURE DEFINED · 8-SENSOR ARRAY MAPPED · MAKE.COM AUTOMATION PIPELINE DESIGNED · VOICE QUERY ROADMAP
Planned: Telegram query / sensor push·Query-based · Manual review·ESP32Planned: TelegramVoice · roadmap
How it works

ESP32 microcontrollers distributed across coop zones, each handling local sensor aggregation before pushing to Make.com automation layer. Architecture designed for low-power continuous monitoring with alert thresholds per sensor type.

Inputs

DHT22 temp + humidity sensors, ultrasonic water level sensors, load cell feed weight monitors, PIR motion detection, ambient light sensor, RFID individual bird tracking — all via ESP32 local aggregation

Outputs

Planned: daily summary report via Telegram, anomaly push alerts (temp excursion, low water, low feed), individual egg count log, weekly trend summary, voice query response via Whisper + TTS

Persistent Memory

Planned: seasonal baseline per individual bird, weather correlation history, feeding pattern log, anomaly event registry, sensor calibration records

Feedback Loop

Egg count prediction vs actuals → calibrate seasonal laying model; anomaly false positive rate → improve sensor threshold tuning

DATA SOURCES
ESP32 Microcontrollers (direct)DHT22 Temp/HumidityUltrasonic Water LevelLoad Cell Feed WeightPIR Motion SensorAmbient Light SensorMake.com AutomationGoogle Sheets (persistence)
RICHARD BULL, Ph.D., M.B.A., P.M.P. · RICHARDBULLPHD.COMClick any card to expand · Guardrails denote human-in-the-loop requirements by design